Privacy Policy

Red23 Group (ABN 63 683 247 663) ("Red23 Group", "we", "us", "our") is committed to protecting the privacy of personal information it collects and handles. This policy explains how we manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or contacting us, you consent to the handling of your personal information as described in this policy.

Personal information we collect

We collect personal information that is reasonably necessary for our business functions and activities. This typically includes:

• Contact details you provide through our enquiry form, including your name, email address, company, and the content of your message;
• Information you provide when you correspond with us by email or otherwise engage our services;
• Limited technical information collected automatically when you visit our website, such as your browser type and pages visited.

We collect personal information directly from you wherever practicable. We do not collect sensitive information through this website.

How we use personal information

We use personal information to:

• Respond to your enquiries and communicate with you;
• Provide, manage, and improve our services;
• Maintain our business records and meet legal and regulatory obligations.

We will only use your personal information for the purpose for which it was collected, a directly related purpose, or where you have consented or the law otherwise permits.

Disclosure

We do not sell personal information. We may disclose personal information to:

• Service providers who support our business, such as our email, hosting, and form-processing providers, who are bound to protect it;
• Professional advisers and related parties where reasonably required for an engagement;
• Government, regulatory, or law-enforcement bodies where required or authorised by law.

Overseas disclosure

Some of our service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is handled consistently with the APPs.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Information is held in secured systems and is retained only for as long as it is needed for the purposes described, or as required by law, after which it is destroyed or de-identified.

Cookies and analytics

Our website may use cookies and similar technologies to support basic functionality and to understand how the site is used. You can disable cookies through your browser settings, though some features may not function as intended.

Access and correction

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, or misleading. We will respond within a reasonable period. In limited circumstances we may decline a request, in which case we will explain why.

Complaints and enquiries

If you have a question about this policy, or wish to make a complaint about how we have handled your personal information, please contact us using the details below. We will acknowledge your complaint and aim to resolve it promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact us

Privacy enquiries can be directed to:
Red23 Group
Email: hello@red23group.com
Post: PO Box 2421, New Farm QLD 4005, Australia

Changes to this policy

We may update this policy from time to time. The current version will always be published on this page with its effective date.